Hibaja takes your privacy seriously. This Privacy Policy explains in detail how your personal information is collected, what it is used for, and how it is kept secure.
By using the hibaja platform, you agree to this Privacy Policy. Please read it in full to understand how your information is managed.
Hibaja ("we", "us", or "platform") takes the protection of your personal information very seriously. This Privacy Policy ("Policy") explains how hibaja collects, uses, stores, and safeguards your personal data.
This Privacy Policy applies to hibaja's website, mobile app, and all related services. We manage your information in accordance with international data protection standards.
Hibaja believes transparency is the foundation of trust. That's why we're telling you clearly and plainly exactly what we do — and don't do — with your information. No hidden details, no traps buried in legal jargon.
Hibaja collects your information in several ways. A detailed breakdown by category is provided below:
Information you provide directly when registering an account or using the platform:
| Data Type | Example | When collected |
|---|---|---|
| Identity Information | Name, date of birth, NID number | For registration and KYC verification |
| Contact Information | Mobile number, email address | At the time of account creation |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Timing |
| Verification documents | NID photo, selfie | During the KYC process |
| Support conversations | Chat logs, email correspondence | When you contact support |
Information collected automatically while using the platform:
Hibaja uses your information only for specific, legitimate purposes. We never sell your data to third parties.
You can unsubscribe from promotional emails or SMS at any time — through your account settings or by contacting support.
Hibaja uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device.
Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features to not work properly.
Hibaja does not sell your personal data to third parties. However, your information may be shared in certain specific circumstances:
Before sharing your information with third parties, hibaja ensures they meet proper data protection standards. We never sell your personal data to advertising companies.
Hibaja uses industry-leading technology and practices to protect your data:
No security system is 100% impenetrable. However, hibaja continuously works to ensure the highest level of protection. If any security issue is identified, we act swiftly and notify affected users.
Hibaja does not retain your data longer than necessary. Our data retention policy is as follows:
| Data Type | Retention Period |
|---|---|
| Account information | 5 years after account closure |
| Financial transaction records | Minimum 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Support conversations | 2 years |
| Cookie Information | 30 days to 2 years (depending on type) |
| Gaming logs | 3 years after account closure |
Once the retention period ends, your data is securely deleted or anonymised so that you can no longer be identified.
As a hibaja user, you have important rights over your own data:
The right to know what information hibaja holds about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your data under certain circumstances.
The right to request that data processing be restricted in certain circumstances.
The right to receive a copy of your data or transfer it elsewhere.
The right to object to the use of your data for specific purposes.
To exercise any of these rights, email support@hibaja.pro or visit our Help Center Get in touch. We'll respond within 30 days.
Hibaja strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.
If we become aware that a minor has provided personal information, that data will be deleted immediately and the associated account will be suspended.
If you become aware that a child or minor is using hibaja, please contact us immediately. We will take prompt action.
Hibaja uses certain third-party services on its platform, such as payment gateways and live chat software. These third parties operate under their own privacy policies.
Hibaja is not responsible for the privacy practices of third parties. However, we only work with trusted, internationally recognized service providers who take data protection seriously.
Hibaja may update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page.
For significant changes, we'll notify you in advance by email or in-app notification. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
For any privacy-related questions, complaints, or requests:
We process all privacy-related requests within 30 business days. Urgent security matters are handled even more promptly.
Your privacy is a commitment to us, not just a legal obligation. hibaja always works in your interest.
See the core pillars of how we protect your privacy.
Every transaction and piece of personal data is secured with 256-bit SSL encryption. There are no gaps in data transfer.
Hibaja never sells your personal information to advertisers or third parties. This is a core principle we stand by.
You have the right to view, correct, or delete your personal data. Submit a request to our support team at any time.
Third-party cybersecurity experts regularly audit hibaja's systems. Any vulnerabilities found are resolved immediately.
Only authorized personnel can access specific data. All access is logged and monitored.
If you'd prefer not to receive promotional messages, you can opt out at any time. We respect your preferences.
Hibaja's strict privacy policy keeps you protected. Open an account now and enjoy gaming in a secure environment.