Using any online platform comes with the occasional hiccup — trouble depositing, login issues, a bonus not showing up in your account. These things can happen to anyone, and hibaja knows how frustrating they can be. That's why the Help Center has been built to be as straightforward and comprehensive as possible.
Common Account Issues
The most common issue hibaja's support team handles is login trouble. This is often caused by a forgotten password or entering an incorrect number, which can temporarily lock your account. Simply click "Forgot Password?", and an OTP will be sent to your mobile number. Set a new password with that OTP and you're good to go.
KYC verification may seem like a hassle, but it's there to protect you. hibaja needs to confirm that each account belongs to a real person — not a fake or fraudulent user. Simply upload clear photos of the front and back of your national ID, and verification is typically completed within 1–2 hours.
Deposits & Withdrawals: All Your Questions Answered
Mobile Pay is the most widely used payment method in Bangladesh. To deposit at hibaja via Mobile Pay, go to Send Money and transfer funds to hibaja's designated number. Save your transaction ID and enter it in the payment portal — your balance will be updated instantly.
Withdrawals take a bit longer because every request is manually reviewed for security purposes. The minimum withdrawal amount is ৳1,000, and funds typically reach verified accounts within 1–4 hours. If it's been more than 6 hours, please contact live chat.
Bonus FAQs
Hibaja's welcome bonus is automatically credited after your first deposit. However, bonus funds cannot be withdrawn directly — you must first meet the wagering requirement. Wagering means you need to place bets totalling a set multiple of the bonus amount. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you'll need to wager ৳10,000 before you can withdraw.
The same rules apply to free spin bonuses. Winnings from free spins are credited to your bonus balance and converted to real balance only after the wagering requirement is met. Full terms and conditions for each bonus are available in hibaja's help center.
Troubleshooting Mobile App Issues
When installing the hibaja app on Android, you may see an "Unknown Sources" error. This is normal — since the app is installed directly via APK rather than the Google Play Store, you'll need to enable "Unknown Sources" in your phone's settings. hibaja's download page walks you through the process step by step.
If the app crashes or fails to load, start by clearing the cache, then uninstall and reinstall the app. This resolves most issues. If the problem persists, contact live chat with your device details and a description of the issue.
Stay Safe – Keep Track
Hibaja is committed to keeping all users safe and secure. Never share your account password with anyone. Be cautious of phishing sites — hibaja operates exclusively on the hibaja.pro domain. Enabling Two-Factor Authentication gives your account a significant layer of extra protection.
If you ever suspect unauthorized access to your account, change your password immediately and notify the hibaja support team. They'll temporarily freeze your account to keep it secure.
Hibaja believes that a great gaming experience isn't possible without great support. That's why the Help Center is continuously being improved — new guides are being added, video tutorials are in the works, and the support team is being trained to serve you better. Because your satisfaction is hibaja's success.
